Enter Toward Winning Wins!
Endless Thrill in Motion.
Making sure that gameplay is safe and responsible
You can only withdraw your $ after your account has been verified. To make sure you are following Canada law, you must send in the identification documents that were requested.
Each person should only have one personal profile. If you register more than once, your account will be closed and any money you put in will be frozen until the issue is resolved.
Always keep your personal information correct, because any mistakes can make it harder to get to your account or take out money.
You can deposit to $ directly from payment methods that are in your name. To stop abuse, third-party transactions are not allowed.
You must ask for withdrawals using the same financial channel you used to make your first deposit, if at all possible.
In your account settings, you can set custom limits for both sessions and $ transactions at any time. This enables you to manage your playing activity and expenditure.
Requests to increase deposit or time limits may take up to 24 hours to complete, subject to security review.
Self-exclusion policies are available–request temporary or indefinite restriction to your account by contacting support.
All balance in $ remains accessible for withdrawal according to Canada protocols, but access to interactive services will be blocked during the exclusion period.
All promotions, bonuses, or special offers are subject to eligibility criteria and may be withdrawn or amended in accordance with legal requirements. Read the fine print on any offer carefully, because there may be different rules for bonus $ credits.
Formal complaints about transactions or participation should be sent to customer service with proof. As required by local laws, unresolved problems may be sent to an independent adjudication body in Canada.
If you have questions about how to pay, how to report taxes on your winnings, or need help setting up account protections, please get in touch with our Canadian support team.
Play responsibly–monitor your balance in $ and adjust participation according to your means.
It usually takes less than 48 hours to review a document.
Until verification is complete, you will not be able to access transactions, make withdrawals in $, or use any of the reward programs.
Users are notified by email regarding additional requirements or results of the process.
If identity cannot be confirmed after three attempts, the profile is suspended and remaining balance in $ is withheld until successful reevaluation.
Users attempting fraudulent registration or providing false data result in account closure and possible reporting to relevant Canada authorities.
Keep documentation up to date to avoid interruptions. Contact customer support for guidance should your identification details or address change.
To make accounts safer, every Canadian customer must set certain transaction limits from their dashboard. Limiting deposits and withdrawals to a certain amount each day, week, or month stops money from moving around without warning and helps keep the gaming environment safe.
Maintaining these boundaries protects every balance in $ from unauthorized or excessive activity.
Two-factor authentication is mandatory for transactions above $1,000.
For full transparency, transaction histories, including status and timestamps, can be found in the user profile.
Customers can ask for higher limits by contacting support, but they must first pass strict checks on their identity and source of funds, as required by Canada law.
Always make sure that every digital game uses certified Random Number Generators (RNGs) that have been tested by independent audit labs.
Look for sites that have been certified by eCOGRA, GLI, or iTech Labs. These seals show that the draws are mathematically random, which keeps the game fair.
There is clear information about the payout ratios (RTP) for each type of entertainment. The average RTP for digital slots is usually between 94% and 97%. For table games, it can be different. You should be able to see this information before you play.
Confirming variance or volatility helps you pick options that fit your level of risk.
Game software should work without any human input. Providers must send in regular reports that show there are no manipulations or bias.
Make sure that customer support can give you audit histories or certification documents if you ask for them.
If you notice a problem while playing, stop playing right away and call customer service. Outcomes that are finished and not affected by mistakes are still valid, but issues that are still open are dealt with according to the rules and licenses that govern them.
You can see your payout histories and transaction details in your secure profile. This lets you keep an eye on the fairness of your sessions and stay in charge of your experience.
This openness makes users feel more confident about depositing or withdrawing $.
If you have any more questions about the fairness of RNG or how the game works, please use the platform's dedicated help channels to get confirmation about your rights as a Canadian player.
To lower the risk of exposing your data to people who shouldn't have it, only use secure devices with passwords to access your account.
We only use private information like names, contact information, financial information, and identification documents for account management, payment processing, legal compliance, and fraud prevention, and we do so in strict accordance with Canada privacy laws.
Encryption protocols keep all data storage and transactions safe. We use tier-one cryptography to keep sensitive financial information safe, like card numbers or access to e-wallets.
We never share this information with third parties, except for verified payment service providers who are processing withdrawals or collecting deposits in $.
Two-factor authentication (2FA) is available and highly recommended to keep profiles safe. Automatic alerts are sent out for unusual login attempts from unknown locations, and they must be approved by hand.
Change your password often and never give out your account information through email or social media.
Customers can always see, change, or ask for the deletion of their personal records through their user account settings or by contacting support.
We only keep data for as long as we need to meet legal requirements, settle disputes, or close an account.
We will let users know about any changes to our privacy policies right in their dashboards.
Details concerning third-country data transfers, specific service providers, or compliance frameworks are listed in the legal notice section available in the footer.
| Stage | Time | Result |
|---|---|---|
| First look | In five days | Clarification or resolution |
| Follow up (if the issue isn't resolved) | In three days | Going up to management |
| Last step of escalation (outside mediator) | In 14 days | Decision that must be followed |
Bonus
for first deposit
1000CAD + 250 FS
